Privacy Policy

Effective Date: 29 September 2026 Last Updated: 3 October 2026

1. Introduction

Welcome to DamGo.

DamGo provides a technology platform that helps customers connect with transport and delivery partners for rides, motorbike transportation, dispatch and delivery services.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how DamGo collects, uses, stores, shares and protects personal information when you use our website, mobile applications, driver or partner applications, administrative systems and related services.

By using DamGo, you acknowledge the practices described in this Privacy Policy.

DamGo processes personal information in accordance with applicable laws in Ghana, including the Data Protection Act, 2012 (Act 843).

2. Information We Collect

The information we collect depends on how you use DamGo.

2.1 Customer Information

When you create or use a DamGo customer account, we may collect information such as:

Full name
Mobile phone number
Email address, where provided
Profile photograph, where provided
Account credentials
Pickup location
Destination
Saved locations
Ride and delivery history
Booking information
Payment information and transaction references
Ratings, reviews and feedback
Customer-support communications
Safety or incident reports

2.2 Location Information

Location information is essential to many DamGo services.

With the appropriate permissions, DamGo may collect:

Your current location
Pickup and destination coordinates
Approximate or precise device location
Route information
Trip progress
Partner location while providing services

Location information may be used to:

Match customers with nearby transport partners
Calculate or estimate routes and fares
Display pickup and destination points
Provide navigation
Improve trip safety
Investigate complaints or incidents
Detect fraudulent or abnormal activity
Improve DamGo's coverage and services

You may control location permissions through your device settings. However, disabling location access may prevent some DamGo features from functioning correctly.

3. Driver, Rider and Delivery Partner Information

People applying to operate on DamGo may be required to provide additional information for identification, verification, safety and regulatory purposes.

Depending on the type of transport service, this may include:

Full name
Phone number
Email address
Residential or operating location
Ghana Card information
Driver's licence
Passport photograph or profile photograph
Vehicle registration details
Vehicle photographs
Vehicle insurance information
Roadworthiness information where applicable
Motorbike information
Emergency or safety-related information
Availability and operating schedule
Verification records
Payment and payout information
Trip and service history
Customer ratings and complaints

We may verify submitted information before approving an account.

Providing false, fraudulent, altered or misleading documents may result in rejection, suspension or termination of access to DamGo.

4. Device and Technical Information

When you access DamGo, we may automatically receive technical information including:

Device type
Operating system
Browser type
IP address
Device identifiers
App version
Login activity
Error logs
Security logs
Date and time of access
Network information

This information may be used to maintain platform security, diagnose technical problems, prevent fraud and improve performance.

4.1 Website Cookies and Browser Storage

Cookies and browser storage serve different purposes. Our website uses the following storage to provide features you request:

Essential sign-in cookie: damgo_passenger_session keeps your authenticated session available to the website, including authorised driver and operator access. It contains session credentials, is not an advertising identifier, and is restricted from JavaScript access (HttpOnly), sent over HTTPS in production (Secure), and configured with SameSite=Lax. Its browser lifetime is up to seven days from setting or renewal; server-side expiry or revocation can end access sooner. Signing out clears this cookie.
Trip draft: unsent routes, coordinates, schedules and codes stay in temporary page memory while you sign in and plan a trip. Reloading or closing the page clears that unsent draft. Signing out clears it too. We remove the legacy damgo-booking-draft from sessionStorage and localStorage when the website opens. Avoid leaving a signed-in page open on a shared device.

Blocking essential cookies can prevent sign-in. Unsent routes are not saved in browser storage. You can clear DamGo site data using your browser's privacy settings; this can sign you out and remove unsent drafts, but it does not delete bookings or account records held by DamGo.

4.2 Website Measurement and Diagnostics

Our website integrates Vercel Web Analytics to understand page usage and Vercel Speed Insights to measure loading performance. Vercel describes Web Analytics as cookie-free. Cookie-free measurement can still involve technical data: page URLs, browser and device information, approximate country, access time and performance measurements. Provider processing and retention are governed by the applicable service arrangements; these are separate from the seven-day sign-in cookie and temporary trip draft.

Sentry error diagnostics are integrated and operate when a reporting destination is configured. They help diagnose failures and are not an advertising service. Our client configuration removes user fields and request cookies, headers and bodies before reporting. It does not enable session replay or performance tracing. Server hosting and security logs may also process request information for operation and abuse prevention. We do not promise a fixed diagnostic retention period where provider configuration has not been verified.

DamGo excludes its shared-trip viewer from client analytics, performance measurement and client error reporting. No advertising pixel or marketing cookie was identified in the current website implementation. External links, including TikTok, and mapping services may process information under their own policies when you use them.

We do not ask you to accept an optional advertising cookie that the website does not use. Before introducing optional storage or tracking requiring consent under applicable law, we will provide clear information and working consent controls. Agreement to our Terms is not consent to optional tracking. Privacy questions and requests may be sent to info@damgoride.com.

5. Payment Information

Payments on DamGo may be processed using Mobile Money or other approved payment providers.

Depending on the payment method, we may receive:

Payment status
Transaction reference
Mobile Money number or masked account information
Amount paid
Date and time of transaction
Payment provider information

Where payments are processed through a third-party payment provider, that provider may process your financial information according to its own privacy and security policies.

DamGo should not require users to provide their Mobile Money PIN, OTP or other confidential payment authentication credentials to DamGo personnel.

6. How We Use Information

DamGo may use personal information to:

Create and manage user accounts
Verify customers and transport partners
Process ride and delivery requests
Match customers with available partners
Determine pickup and destination locations
Estimate or calculate fares
Process payments and payouts
Provide customer support
Send booking and service notifications
Send OTP or account-verification messages
Improve platform functionality
Maintain platform security
Prevent fraud and abuse
Investigate accidents, disputes and complaints
Enforce our Terms and Conditions
Maintain transaction and operational records
Meet legal and regulatory requirements
Develop and improve DamGo services

Where legally required, we will obtain appropriate consent before processing information for additional purposes.

7. How We Share Information

DamGo does not sell users' personal information.

We may share information where reasonably necessary to provide or protect the service.

Customers and Transport Partners

When a booking is accepted, relevant information may be shared between the customer and the assigned transport partner.

This may include information such as:

First name or account name
Pickup point
Destination
Contact information where necessary
Vehicle information
Driver or rider identification
Trip status

Only information reasonably necessary to complete the service should be shared.

Service Providers

DamGo may use third-party providers for services including:

Hosting
Database infrastructure
Mapping and geolocation
SMS and OTP delivery
Payment processing
Analytics
Notifications
Customer support
Security monitoring

These providers may process information only as required to deliver their services and subject to applicable contractual and legal requirements.

Legal and Safety Requirements

Information may also be disclosed where reasonably necessary to:

Comply with Ghanaian law
Respond to a lawful request from a competent authority
Investigate suspected fraud or crime
Protect users
Investigate accidents or safety incidents
Protect DamGo's legal rights

8. Data Security

DamGo uses reasonable technical and organisational safeguards designed to protect information against:

Unauthorised access
Loss
Misuse
Disclosure
Modification
Destruction

Measures may include access controls, encrypted communications, authentication mechanisms, audit logging, restricted administrative access and security monitoring.

However, no internet-connected service can guarantee absolute security.

Users are responsible for keeping their account passwords, verification codes and device access secure.

Never provide your password, Mobile Money PIN or OTP to someone claiming to be from DamGo.

9. Data Retention

DamGo retains personal information only for as long as reasonably necessary for:

Providing our services
Maintaining transaction records
Resolving disputes
Fraud prevention
Safety investigations
Legal and regulatory compliance
Accounting and business records
Enforcement of our agreements

Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

10. Your Privacy Rights

Subject to applicable Ghanaian law, you may have rights regarding your personal information, including the right to:

Request access to information held about you
Request correction of inaccurate information
Object to certain processing
Request deletion where legally permitted
Withdraw consent where processing depends on consent
Raise concerns regarding the handling of your personal information

Some information may need to be retained where required by law or where necessary to establish, exercise or defend legal claims.

11. Account Deletion

Users may request deletion of their DamGo account through the available account controls or by contacting DamGo support.

Certain information may remain in retained records when required for:

Financial records
Fraud prevention
Legal compliance
Safety investigations
Active disputes
Legitimate business records

Any retained information will remain subject to appropriate security protections.

12. Children's Privacy

DamGo is not intended for individuals who are legally unable to enter into the transactions offered through the platform without the involvement or authorisation of a parent or legal guardian.

We do not knowingly seek to collect unnecessary personal information from children.

If we become aware that personal information has been collected contrary to applicable law, we will take reasonable steps to address the matter.

13. Third-Party Services

DamGo may contain links to or integrate with third-party services.

Those services may have their own privacy policies and terms.

DamGo is not responsible for the independent privacy practices of third-party websites or services.

Users should review the applicable policies before providing information to those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when DamGo introduces new services, technologies, business processes or legal requirements.

When significant changes are made, we may notify users through the website, application or other appropriate communication channels.

The updated effective date will appear at the top of this page.

15. Contact Us

Questions, requests or complaints concerning privacy may be sent to:

DamGo DamCity, Ghana Email: info@damgoride.com

You may also have the right to raise a data-protection concern with the Data Protection Commission of Ghana.